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Return Reminders

Propcart can email an order's buyers a reminder that its items are due back. Turn it on by choosing a Return Reminder Email in your Order Paperwork Settings: 1, 2 or 3 business days before the return date. It's off by default.

When reminders are sent​

Reminders go out at 9am in your timezone, Monday to Friday. Holidays aren't skipped. With 1 business day, an order due back on a Monday, Saturday or Sunday is reminded the Friday before.

An order booked or rescheduled after its reminder day is reminded the next business morning, as long as that's before its return date. Each return date gets one reminder. If you change the order's return date, it's reminded again for the new one.

A reminder is sent for an order only if:

  • it is "Rented Out", "Partially Returned" or "On Memo / On Spec", and still has items out
  • it is a "Sales & Rentals", "Rentals Only", "Extended Rental" or "On Spec Rental" order
  • it has at least one email address

Orders whose items have all been extended onto Extended Rental orders aren't reminded, once those orders are "Confirmed" or later. The Extended Rental order gets its own reminder before its return date instead.

Who receives it​

Every email address on the order, in one email. You aren't copied. Each reminder is recorded on the order's Activity tab.

The View Order button opens the order on your webstore. Buyers need to sign in to see it.

Editing the email​

Edit the email in your Email Template Settings under Return Reminder. The default email is in English, so translate it there if your customers use another language. These merge fields are filled in for each order:

  • {{orderIdNumber}}, {{orderTitle}} and {{accountName}}
  • {{returnDate}}, for example "Friday, October 16"
  • {{phone}}, your phone number, or your email if you have no phone number
  • {{vendorName}}, your business name

To leave out the View Order button, clear its text.