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Order Payments

Key Concepts​

  • Order payments are off by default. Turn on Allow Payments on Orders? in your Order Settings to show the Payments section on an order's Billing tab
  • Payments are usually made at the Order level for COD accounts or if you want to collect an initial payment
  • Payments are usually made at the Invoice level for Net 30 accounts or if you want the customer to make the payment themselves (i.e. without staff involvement)
  • Use Stripe to accept credit card payments
  • Stripe payments cannot be deleted, but they can be refunded. Only their Memo and Private Notes can be edited
  • Non-stripe payments (e.g. check or cash) can be edited or deleted
  • A canceled order can't take new payments
  • When converting an order to an invoice, the payments for this order are caried over to the invoice
  • Order payments cannot be added, edited or refunded on the order once the order has been invoiced. Use the invoice instead
  • When a payment brings an order's balance to $0, Propcart asks whether to create an invoice. Turn on Disable Create Invoice Prompt? in your Invoice Settings to stop asking
  • Once an order has been invoiced, the monetary value of that order cannot be changed unless the invoice is in Draft status
  • Terms, Purchase Order, Tax Region and Credit Card Fee on the order's Billing tab stay locked whenever the order is on an invoice, even a Draft one
  • Accounts that have a credit card on file through Stripe will allow you to log payments without inputting any credit card information
tip

If an order has been invoiced and you need to modify the order such that it changes the monetary value of the order, then set the invoice to Draft status.

Further Reading​

See Invoice Payments for more payment options