Creating an Order
Ways to Create an Order
- From the Orders List
- From a Production
- From a Quote Request
- From another Order via duplicating, extending, or creating an L&D order
Order Types & Statuses
There are four order
Types and ten order
Statuses that indicate where the order is in its lifecycle.
"Sales & Rentals", "Rentals Only" and "Extended Rental" type orders start off as a draft (which can be sent as a quote) then move to a contracted order and finally to a "Returned" order. They have a
"Sales Only" and "Loss & Damage" type orders have fewer statuses because they're not ordinarily returned. They do not show a
You can convert a "Sales & Rentals" type order to and from a "Sales Only" or "Rentals Only" type order using the "Change Order Type" Order Menu action.
Note that to change the order type, all line items on the order must be compatible with the order type. You cannot have sales type items on a "Rentals Only" type order or rental type items on a "Sales Only" type order.
Production is required to create an order.
To avoid having this requirement slow you down, create two productions titled "New Account Pending" and "Misc Jobs". See Creating a Production to learn more.
Selecting a production will import the production's
Buyer Emails and
Billing Address into the order, which you can then modify.
Dates & Billable Duration
Billable Duration is automatically determined by its
Pickup Date and
Return Date. It represents the number of weeks used to calculate an order's price.
Notice a "Grace Day" is included which is standard industry practice and buyers expect it. There's no way to disable the automatic Grace Day.
Sales type orders (e.g. "Sales Only" and "Loss & Damage") lack a
Return Date and do not have a
If you don't want the automatically calculated
Billable Duration, you can override it by enabling the
Flexible Duration toggle and then adjusting the
You can manually override the Grace Day by enabling the
Flexible Duration toggle and then increasing the
Billable Duration for the extra day.
Billable Duration and
Flexible Duration will not appear on any customer-facing paperwork.
You can simulate a one day rental by enabling
Flexible Duration and setting a
Billable Duration of 0.2 weeks.
1 day / 5 days per week = 0.2 weeks
Similarly, you can simulate a 3 day rental by setting a
Billable Duration of 0.6 weeks.
Flexible Duration and
Billable Duration are not visible on customer-facing paperwork. If you want the customer to see they're being billed at a one or three day rate, you can indicate so in the order
Many prop houses refuse to offer one day rental pricing because all the work is in prepping, receiving, and restocking the items, preparing the paperwork and collecting payment. The opportunity cost of the item(s) being unavailable an extra six days is insignificant. The prop house loses money on one day rental pricing because it doesn't cover the labor cost of processing the order.
Memo appears at the top of all customer-facing paperwork.
Private Notes are only visible to Dashboard admins.