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Creating an Order

Creating an order

Ways to Create an Order

  • From the Orders List
  • From a Production
  • From a Quote Request
  • From another Order via duplicating, extending, or creating an L&D order

Order Types & Statuses

There are four order Types and ten order Statuses that indicate where the order is in its lifecycle.

Order types

"Extended Rental" type not pictured

"Sales & Rentals", "Rentals Only" and "Extended Rental" type orders start off as a draft (which can be sent as a quote) then move to a contracted order and finally to a "Returned" order. They have a Return Date.

"Sales Only" and "Loss & Damage" type orders have fewer statuses because they're not ordinarily returned. They do not show a Return Date.

You can convert a "Sales & Rentals" type order to and from a "Sales Only" or "Rentals Only" type order using the "Change Order Type" Order Menu action.

Change Order Type

Note that to change the order type, all line items on the order must be compatible with the order type. You cannot have sales type items on a "Rentals Only" type order or rental type items on a "Sales Only" type order.


The Production is required to create an order.


To avoid having this requirement slow you down, create two productions titled "New Account Pending" and "Misc Jobs". See Creating a Production to learn more.

Selecting a production will import the production's Buyer Emails and Billing Address into the order, which you can then modify.

Dates & Billable Duration

An order's Billable Duration is automatically determined by its Pickup Date and Return Date. It represents the number of weeks used to calculate an order's price.

Billable duration

Notice a "Grace Day" is included which is standard industry practice and buyers expect it. There's no way to disable the automatic Grace Day.

Sales type orders (e.g. "Sales Only" and "Loss & Damage") lack a Return Date and do not have a Billable Duration.

Flexible Duration

If you don't want the automatically calculated Billable Duration, you can override it by enabling the Flexible Duration toggle and then adjusting the Billable Duration.


You can manually override the Grace Day by enabling the Flexible Duration toggle and then increasing the Billable Duration for the extra day.

Billable Duration and Flexible Duration will not appear on any customer-facing paperwork.


You can simulate a one day rental by enabling Flexible Duration and setting a Billable Duration of 0.2 weeks.

1 day / 5 days per week = 0.2 weeks

Similarly, you can simulate a 3 day rental by setting a Billable Duration of 0.6 weeks.

Flexible Duration and Billable Duration are not visible on customer-facing paperwork. If you want the customer to see they're being billed at a one or three day rate, you can indicate so in the order Memo.


Many prop houses refuse to offer one day rental pricing because all the work is in prepping, receiving, and restocking the items, preparing the paperwork and collecting payment. The opportunity cost of the item(s) being unavailable an extra six days is insignificant. The prop house loses money on one day rental pricing because it doesn't cover the labor cost of processing the order.


The order Memo appears at the top of all customer-facing paperwork.

Private Notes

Private Notes are only visible to Dashboard admins.