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Conflicts

A conflict means you've booked more of an item than you have for the same dates. For example, if you own quantity 1 of an item and it's on Order #100 for all of December and Order #101 for December 10–17, both line items will show a conflict.

Finding Conflicts​

A line item with a conflict shows a red Conflicts badge with the number of conflicts, like Conflicts (1). The badge appears:

  • On the line item's row in the order's line items list
  • At the top of the line item when you open it

The order also shows an error saying how many of its line items have date conflicts.

Seeing Which Orders Conflict​

Click or tap the Conflicts badge to open the Hold Priorities & Conflicts popup. It lists:

  • This Line: the line item you're looking at, with its order number, status and rental dates
  • Every conflicting line item: its order number, status and rental dates

Each conflicting line item is a link. Click it to go to that order, and the page scrolls straight down to the conflicting line item. This saves you from hunting through an order with hundreds of line items. The other line item has the same badge and popup, so you can link back to the first order just as easily.

Resolving a Conflict​

You decide how to handle a conflict. You can:

  • Delete the line item: click Delete this Line in the popup. There is no undo, and you can't delete a line item from an invoiced order.
  • Change the dates on one of the orders so they no longer overlap
  • Cancel one of the orders
  • Get another one: buy or build another of the item and increase the item's quantity so you can rent to both productions

The conflict badge goes away once there are enough of the item for every order.

Hold Priorities​

When two or more productions want the same item, you can record who's first in line. In the Hold Priorities & Conflicts popup, give each line item a number from 1 to 9, where 1 is the first hold, then click Save Hold Priorities. Each line item needs a different number.

Hold priorities are notes for your team. They don't change the orders or resolve the conflict.

Which statuses can have conflicts?​

These statuses can have conflicts:

  • Draft
  • On Hold
  • Confirmed
  • Ready for Pickup
  • On Memo / On Spec
  • Rented Out
  • Partially Returned

Line items in any other status never conflict: Unscheduled, Returned, Sold, Lost, Damaged, Loss & Damage, Canceled, and Expired. Changing a line item to one of these statuses clears its conflicts from the other orders.

tip

Set pending orders with unknown pickup dates to Unscheduled so they don't create conflicts.

Advanced Concepts​

  • A line item that's picked up on the same day another one is returned counts as overlapping it, because the return might not come in before the pickup. A pickup time doesn't change this.
  • A line item that's past due conflicts with line items on later orders, even though their dates don't overlap. A line item is past due when it's still On Memo / On Spec, Rented Out, or Partially Returned after its return date has ended. Propcart checks for newly past-due line items overnight, so their conflicts show up by the next morning.
  • Bundle components and accessory kit components are checked too, so a line item can conflict with an order that has the same item inside a bundle or an accessory kit.
  • An extended rental doesn't conflict with its original order, even though the extension starts on the day the original order is returned.